Customized jewellery includes pieces that are custom-designed with names, initials, dates, birthstones, or special engravings. Each piece is made just for you and holds sentimental value.

Enter your customization details here, form page link (e.g., name, date, message). For more contact us

In most cases, we provide a digital preview or design mockup before finalizing your order. This helps you visualise the piece and request changes if needed.

Since these pieces are custom-made just for you, they are not eligible for return, exchange, or cancellation once confirmed. However, if there's a manufacturing defect or damage, we will replace it at no cost.

Personalized orders can only be changed or cancelled within 24 hours of placing the order. After that, it enters production and cannot be modified.

For any further queries, please feel free to reach out to us at care@prachha.com  or you can simply call our Jewellery Consultant at (+91 99984 68701), We're here to assist you.

· Yes, we deliver to all serviceable pin codes across India. Whether you’re in a metro city or a small town, we ensure your jewellery reaches you safely through our trusted logistics partners.

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Our standard delivery timeline is 3 to 5 business days, depending on the product and your location. Custom-made or engraved pieces may take slightly longer due to the extra care involved in their creation. Once shipped, you’ll receive regular updates until it reaches your doorstep

As soon as your order is dispatched, we’ll send you a tracking link via SMS and email.

We currently offer express delivery in select metro cities, subject to product availability and order time. If you need urgent delivery for a special occasion, please contact our support team before placing your order to confirm if it’s possible.

Yes, we allow address changes within 48 hours of placing the order. Just reach out to our customer care team via phone, WhatsApp, or email, and they’ll assist you right away.

Our standard delivery days are Monday to Saturday. Some courier partners may deliver on Sundays in major cities, but it’s not guaranteed. We recommend placing your order in advance if you have a specific date in mind.

Our delivery partner will attempt to deliver your package up to 3 times. If you miss all attempts, the parcel will be returned to us. Don’t worry—our team will get in touch to arrange a redelivery or refund based on your preference.

Yes! If you’re ordering a gift or want delivery on a special date (like a birthday or anniversary), you can mention this in the order notes or contact us after placing the order. We’ll do our best to accommodate your request.

Yes, all shipments are 100% insured from dispatch until they reach your hands. In the rare case of loss, theft, or damage during transit, we’ll ensure you receive a replacement or full refund as per our policy.

Your jewellery will arrive in secure, tamper-proof packaging, along with a premium jewellery box, authenticity certificate, and invoice. We take great care to make your unboxing experience feel just as special as the jewellery inside.

If the outer packaging appears damaged or tampered with, please refuse to accept the delivery and contact our support team immediately. We’ll investigate and ensure you receive a replacement or refund as quickly as possible.

We offer pickup options in select cities. If you’d prefer to collect your order in person, please reach out to us in advance and we’ll guide you through the process.

We offer a 14 - day return policy for unused and unworn jewellery. If you're not satisfied with your purchase, you can return it within 14 days from the date of delivery, no questions asked.

Yes, returns are absolutely free. We’ll arrange a reverse pickup at your address. The product must be returned in its original packaging along with the invoice, certificate, and tags.

Yes, after we receive and inspect the returned product, we will issue a 100% refund to your original payment method within 5–7 business days.

· The jewellery must be unused, unworn, and undamaged.

· Must be returned with the original box, certificate of authenticity, invoice, and tags.

· Any product showing signs of wear or damage will not be accepted.

If your jewellery arrives damaged, defective, or with the wrong item, we will replace it at no extra cost. You must notify us within 48 hours of delivery to be eligible.

by contacting our customer support team via email, phone, or WhatsApp.

Yes, we offer one-time exchange within 14 days of delivery. You can exchange your item for another piece of equal or higher value by paying the difference.

Unfortunately, custom-made or engraved jewellery is not eligible for return or exchange unless there is a manufacturing defect.

Returns and exchanges require the original certificate of authenticity. If it is lost, a replacement certificate may be arranged at an additional cost before the return is processed.

Yes, we offer:

· Limited Lifetime Exchange: Exchange your old jewellery anytime in the future for a new piece. The value will be adjusted based on current market and product condition.

· Buyback Policy: Available at a fixed percentage of the invoice value, subject to quality checks.

Returns are accepted strictly within the 14-day return window. If you miss this period, please contact our support team. They will guide you through best possible option.

We accept a wide range of secure payment options:

· Mobile Wallets (Phone Pay, Google Pay, Razor Pay)

· EMI Options & No-Cost EMI (Credit Card EMI, Debit Card EMI)

· Cash on Delivery (COD) – Available on select orders/products

UPI & QR Code Payments

Yes, all transactions on our website are processed through 100% secure, PCI-DSS-compliant payment gateways. Your personal and financial data is encrypted and never stored on our servers.

Yes, we offer No-Cost EMI on select products and banks. You can view EMI plans on the product page or during checkout. Minimum order value may apply.

Yes, COD is available on select pin codes and for specific order values. You can check availability at the time of checkout. COD orders may require a verification call before shipping.

Refunds are initiated within 2–4 business days of approving the return or cancellation. The amount is credited back to the original payment method within:

· 5–7 business days for online payments

· 7–10 business days for COD refunds (via bank transfer or UPI)

Yes, if the order is canceled before shipping, you will receive a 100% refund. If the order is already shipped, it will be treated as a return, and the refund will be processed after we receive the item back.

Once your refund is processed, we will send you an email and SMS confirmation. If you haven’t received the amount within the mentioned timeline, please contact our customer support.

No, we do not charge any cancellation fee if the order is canceled before dispatch. Custom or engraved jewellery may not be eligible for cancellation once processing begins.